Rollout of ASAL 2.0: Information for insured persons

Due to the complex IT landscape, the many different interfaces to other systems and the very strong peak loads on the system after operations resumed, some unforeseen issues occured during the stabilisation phase. 

Since the rollout of ASAL 2.0, major and minor technical issues have occurred (for example performance problems in ASAL 2.0, a backlog in scan processing in the Scan Center, incorrect document assignment in inbound processing, and an outage of the jobs and eService platform Job-Room). The specialists at SECO are working hard to resolve the remaining issues. SECO is in close and continuous contact with the implementing bodies in this regard.

Unemployment benefits are paid once the claim is reviewed and the eligibility requirements are met. 

Overall, the technical issues are resulting in a backlog of work at the unemployment insurance funds. At the same time, ASAL 2.0 has had performance issues, which are being resolved on an ongoing basis. This, together with the unfamiliarity of the new system, has led to longer claim processing times. Whereas payment is usually made within one to three working days after the form ‘Details regarding insured person’ is received, this is currently taking longer. 

Under Article 30 of the Unemployment Insurance Ordinance (UIO), unemployment benefit is generally paid out within the month following submission of the claim. At present, SECO assumes that payments can in principle be made on time or with a delay of several days. Complex cases may take longer. If anything should change in this regard, SECO will provide timely updates. 

Entitlement to unemployment benefit is guaranteed by law and can be claimed up to three months after the end of a control period.  This entitlement will continue to apply in full during the current rollout and stabilisation phase of the new IT system. There is no need for claimants to follow up with their unemployment insurance funds.

It is not yet possible at present to provide a reliable estimate of the number of people who are (or could be) affected by delayed payment. However, the unemployment insurance funds are making payments on an ongoing basis. SECO refers to the status of payments in the graph below. On the whole, payments are proceeding according to plan.

The Job-Room platform is not currently available to benefit claimants at all times due to technical issues. If an error message is displayed, users are asked to come back to the website again later. SECO recommends submitting the form ‘Details regarding insured person’ via the relevant eService on Job-Room. Submitting this information in digital form allows the details to be processed more quickly and helps the unemployment insurance funds gradually reduce their current high workload.

• A person signs on with the regional employment centre (RAV) and indicates that they would like to receive money and  other services from the unemployment insurance.
• The person selects an unemployment insurance fund and submits the application for unemployment benefit.
• The unemployment insurance fund reviews the application for unemployment benefit and decides based on the statutory criteria whether or not the person is eligible. If this decision is negative, that is the end of the process at the unemployment insurance fund. However, certain services provided by the RAV, such as counselling and advice, will still be available and jobseekers can continue to access job-room.ch.
• If the decision is positive, the person will receive the form ‘Details regarding insured person’ every month which they can use to claim their unemployment benefit daily allowances on a monthly basis. The person always has 3 months in which to submit this. No payment can be made for the month in question until the form is submitted.
• Once the form ‘Details regarding insured person’ has been received, the unemployment insurance fund will check whether all the necessary documents have been submitted (such as proof of temporary earnings, certificate of attendance of a labour market measure, doctor’s note, or similar). If all the information and documents have been provided, the unemployment insurance fund will pay the daily allowances for the month in question and send the claimant astatement of account. This process is repeated every month until the person is no longer entitled to daily allowances, or deregisters. Throughout this period, the person participates in caseworker consultations, labour market measures, or other activities.
• The person deregisters. The file at the regional employment centre is closed and the RAV informs the unemployment insurance fund that the person has deregistered. The unemployment insurance fund then also closes the file and no payments can be made for the months after the person has deregistered with the regional employment centre. For example, if someone deregisters from 31 January, they would receive daily allowances until 31 January, but not from February onwards.

Please note:

People using the services of the RAV and claiming benefits from the unemployment insurance fund have certain rights and obligations. Failure to meet these obligations may result in payments being reduced or cancelled (see Factsheet Rights & obligations (PDF, 265 kB, 02.12.2022))

You will find information and instructions under Registration.

Aufruf zur Nutzung der eServices der Arbeitslosenversicherung

Guten Tag

Am 6. Januar 2026 hat das Staatssekretariat für Wirtschaft (SECO) ein neues Auszahlungssystem für die Arbeitslosenentschädigung eingeführt. In der Startphase des Systems kam es zu technischen Problemen und damit zu Verzögerungen bei der Dossierbearbeitung.

Für eine möglichst rasche Auszahlung Ihrer Arbeitslosenentschädigung ist die digitale Einreichung Ihrer Angaben besonders wichtig. Die eServices der Arbeitslosenversicherung ermöglichen eine direkte und sichere Übermittlung Ihrer Daten und unterstützen eine rasche Bearbeitung Ihres Anspruchs. Wenn Sie bereits ein Login auf der Stellen- und eService-Plattform Job-Room (www.job-room.ch) haben, steht Ihnen das neue Formular «Angaben der versicherten Person» (AvP) seit Januar 2026 digital zur Verfügung. Eine zusätzliche Zustellung des Papierformulars erfolgt in diesem Fall nicht mehr. 

Falls Sie noch kein Job-Room-Login haben, können Sie jederzeit auf die digitale Einreichung über den Job-Room umsteigen und von der einfachen und schnellen Übermittlung der Formulare profitieren. Dies gilt insbesondere für das Formular «Angaben der versicherten Person». Für die Registrierung benötigen Sie Ihre AHV-Nummer und Ihre Personennummer. Die Personennummer finden Sie oben links auf der Abrechnung der Arbeitslosenentschädigung sowie auf sämtlichen Briefen Ihrer Arbeitslosenkasse. Die Registrierung ist einfach und ermöglicht Ihnen, Ihre Unterlagen schnell und sicher einzureichen.

Reichen Sie das Formular «Angaben der versicherten Person» digital ein – für eine schnellere Bearbeitung und eine raschere Auszahlung Ihrer Arbeitslosenentschädigung. Vielen Dank für Ihre Unterstützung.

Eine Anleitung zur Registrierung im Job-Room finden Sie auf arbeit.swiss unter Registrierung. 

Freundliche Grüsse

Ihr Job-Room-Team des Staatssekretariats für Wirtschaft

Please contact the responsible authority. You can find this information on the page Addresses/contacts.

To ensure swift handling of cases, SECO currently advises against contacting your unemployment insurance fund, unless absolutely necessary.

The rollout step for the payment type ‘unemployment benefit’ required a two-week shutdown of all the Unemployment Insurance’s IT systems from 19 December 2025 to 6 January 2026. Jobseekers, employers, private employment agencies and the unemployment insurance enforcement offices have been able to use the various systems again since 6 January 2026.

You will find more information on the shutdown at Service interruption due to rollout of ASAL 2.0.