Rollout of ASAL 2.0: Information for insured persons

Switching to the new ASAL 2.0 payment system required the coordinated technical migration of data from the previous ASAL 1.0 platform and numerous peripheral systems. Over the Christmas period, several hundred million data records were transferred with a success rate of more than 99.9 per cent, meaning practically all data was successfully moved from the old system to the new one.

Owing to the complex IT landscape, the many different interfaces to other systems and the very strong peak loads on the system after operations resumed, there were some serious disruptions and instances of low system performance during the stabilisation phase of ASAL 2.0.

The disruptions have been resolved. Appropriate measures have been taken to ensure system stability and increase system speed, and there has already been noticeable progress in stabilising the system. The specialists at SECO and external providers are working intensively to improve performance. Here, too, improvements for the employees of the unemployment insurance funds are noticeable. SECO remains in close and continuous contact with the implementing bodies. 

Unemployment benefits are paid once the claim is reviewed and the eligibility requirements are met. 

Under Article 30 of the Unemployment Insurance Ordinance (UIO), unemployment benefit is generally paid out during the following month. In practice, unemployment benefits have typically been transferred within a few working days of all required documents being received (usually within the same month, occasionally the following month). Processing times are currently longer.

Complex cases – where unemployment insurance funds need to clarify information with insured individuals or their (former) employers – take more time to process. In such situations, payments may take several weeks. Applications from people who have recently become unemployed also require several weeks or months to process, as eligibility must first be confirmed and the insured salary calculated. This can be particularly time‑consuming in cases involving complex employment histories or missing documentation. These longer processing times also existed under the previous ASAL 1.0 system.

The technical disruptions in January 2026 and performance issues with ASAL 2.0 – combined with users' lack of familiarity with the new system – led to longer processing times for claims and a backlog of work at the unemployment insurance funds. This resulted in some delays in payments; new applications in particular fell behind, as the focus was on payments to insured persons who had already registered. 

Entitlement to unemployment benefits is guaranteed by law, provided the eligibility criteria are met, and claims can be submitted up to three months after the end of a control period. This entitlement will continue to apply in full during the current rollout and
stabilisation phase of the new IT system.

As outlined above, the standard processes take a certain amount of time and do not yet constitute a delay. In cases where there are actual delays in payment, the individuals affected are usually in contact with the relevant unemployment insurance fund.

Please note: Not all payments in a calendar month relate to the control period for that month. In February, for example, some payments fall under the control periods of previous months (e.g. January) and others under the current control period (in this case February).

SECO is aware that delays in the payment of unemployment benefits can have a significant impact on those affected, particularly with regard to their ongoing financial obligations. SECO regrets these delays and is continuing to work intensively with the unemployment insurance funds to ensure that unemployment benefits are paid in a timely manner. 

SECO recommends submitting the form ‘Details regarding insured person’, including any other necessary documents, via the relevant eService on Job-Room. Submitting this information in digital form allows the details to be processed more quickly and helps the unemployment insurance funds gradually reduce their current high workload.

• A person signs on with the regional employment centre (RAV) and indicates that they would like to receive money and  other services from the unemployment insurance.
• The person selects an unemployment insurance fund and submits the application for unemployment benefit.
• The unemployment insurance fund reviews the application for unemployment benefit and decides based on the statutory criteria whether or not the person is eligible. If this decision is negative, that is the end of the process at the unemployment insurance fund. However, certain services provided by the RAV, such as counselling and advice, will still be available and jobseekers can continue to access job-room.ch.
• If the decision is positive, the person will receive the form ‘Details regarding insured person’ every month which they can use to claim their unemployment benefit daily allowances on a monthly basis. The person always has 3 months in which to submit this. No payment can be made for the month in question until the form is submitted.
• Once the form ‘Details regarding insured person’ has been received, the unemployment insurance fund will check whether all the necessary documents have been submitted (such as proof of temporary earnings, certificate of attendance of a labour market measure, doctor’s note, or similar). If all the information and documents have been provided, the unemployment insurance fund will pay the daily allowances for the month in question and send the claimant astatement of account. This process is repeated every month until the person is no longer entitled to daily allowances, or deregisters. Throughout this period, the person participates in caseworker consultations, labour market measures, or other activities.
• The person deregisters. The file at the regional employment centre is closed and the RAV informs the unemployment insurance fund that the person has deregistered. The unemployment insurance fund then also closes the file and no payments can be made for the months after the person has deregistered with the regional employment centre. For example, if someone deregisters from 31 January, they would receive daily allowances until 31 January, but not from February onwards.

Please note:

People using the services of the RAV and claiming benefits from the unemployment insurance fund have certain rights and obligations. Failure to meet these obligations may result in payments being reduced or cancelled (see Factsheet Rights & obligations (PDF, 265 kB, 02.12.2022))

Before unemployment benefits can be paid, two things must be determined: whether the person is entitled to benefits, and what their insured earnings amount to. As a general rule, a person is eligible if they have been employed for a total of twelve months within the past two years.

If someone has spent a long period abroad or has not been in gainful employment, their claim may be rejected or the duration of their entitlement reduced. Other factors may also require clarification, such as an existing illness, which may involve coordination with other social insurance schemes (e.g. invalidity insurance or daily sickness allowance insurance).

Insured earnings are normally calculated based on the average salary over the last six or twelve months – whichever is higher. In cases involving hourly wages, allowances or several simultaneous jobs, the calculation becomes more complex and often requires further checks.

The reason for termination of employment and whether the notice period was correctly observed must also be verified. 

To carry out these checks, a range of documents is required, for example from previous employers or other institutions. It takes time to obtain and review these documents. The more complete the documents are, the faster an application can be processed. For example, it is useful to provide an employer certificate.

You will find information and instructions under Registration.

Aufruf zur Nutzung der eServices der Arbeitslosenversicherung

Guten Tag

Am 6. Januar 2026 hat das Staatssekretariat für Wirtschaft (SECO) ein neues Auszahlungssystem für die Arbeitslosenentschädigung eingeführt. In der Startphase des Systems kam es zu technischen Problemen und damit zu Verzögerungen bei der Dossierbearbeitung.

Für eine möglichst rasche Auszahlung Ihrer Arbeitslosenentschädigung ist die digitale Einreichung Ihrer Angaben besonders wichtig. Die eServices der Arbeitslosenversicherung ermöglichen eine direkte und sichere Übermittlung Ihrer Daten und unterstützen eine rasche Bearbeitung Ihres Anspruchs. Wenn Sie bereits ein Login auf der Stellen- und eService-Plattform Job-Room (www.job-room.ch) haben, steht Ihnen das neue Formular «Angaben der versicherten Person» (AvP) seit Januar 2026 digital zur Verfügung. Eine zusätzliche Zustellung des Papierformulars erfolgt in diesem Fall nicht mehr. 

Falls Sie noch kein Job-Room-Login haben, können Sie jederzeit auf die digitale Einreichung über den Job-Room umsteigen und von der einfachen und schnellen Übermittlung der Formulare profitieren. Dies gilt insbesondere für das Formular «Angaben der versicherten Person». Für die Registrierung benötigen Sie Ihre AHV-Nummer und Ihre Personennummer. Die Personennummer finden Sie oben links auf der Abrechnung der Arbeitslosenentschädigung sowie auf sämtlichen Briefen Ihrer Arbeitslosenkasse. Die Registrierung ist einfach und ermöglicht Ihnen, Ihre Unterlagen schnell und sicher einzureichen.

Reichen Sie das Formular «Angaben der versicherten Person» digital ein – für eine schnellere Bearbeitung und eine raschere Auszahlung Ihrer Arbeitslosenentschädigung. Vielen Dank für Ihre Unterstützung.

Eine Anleitung zur Registrierung im Job-Room finden Sie auf arbeit.swiss unter Registrierung. 

Freundliche Grüsse

Ihr Job-Room-Team des Staatssekretariats für Wirtschaft

Please contact the responsible authority. You can find this information on the page Addresses/contacts.

While SECO understands that you may want to contact your unemployment insurance fund urgently, it currently recommends doing so only if absolutely necessary. This will help ensure that cases are processed as quickly as possible.

The rollout step for the payment type ‘unemployment benefit’ required a two-week shutdown of all the Unemployment Insurance’s IT systems from 19 December 2025 to 6 January 2026. Jobseekers, employers, private employment agencies and the unemployment insurance enforcement offices have been able to use the various systems again since 6 January 2026.

You will find more information on the shutdown at Service interruption due to rollout of ASAL 2.0.